Privacy Policy – 16phlove Casino

1 Introduction

16phlove ("16phlove", "we", "us", "our") operates the online gaming platform accessible at 16phlove.net (the "Platform"). We are committed to protecting the privacy and personal data of every player, visitor, and user who interacts with our Platform. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in connection with your use of the 16phlove Platform and all related services.

This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By accessing or using the 16phlove Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Data We Collect

16phlove collects personal data that is necessary to provide our gaming services, comply with legal obligations, and improve the player experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification – players must be 21 or older);
• Philippine mobile number and email address;
• Username and encrypted password;
• Residential address (province, city, barangay).

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/UMID card, PhilSys National ID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or liveness check images where required for enhanced verification.

2.3 Financial & Transaction Data

• GCash mobile number and transaction reference numbers;
• PayMaya account details and transaction references;
• BPI, BDO, or Metrobank account details used for deposits or withdrawals;
• Deposit amounts, withdrawal amounts, and transaction history;
• Bonus redemption history and loyalty points balance.

2.4 Gameplay & Activity Data

• Game session logs, including games played, wager amounts, and outcomes;
• Login timestamps, session durations, and device information;
• Responsible gaming settings and self-imposed limits;
• Customer support interactions, including chat transcripts and email correspondence.

2.5 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Pages visited, features used, and navigation patterns on the Platform;
• Cookie identifiers and similar tracking technologies (see Section 5).

3 How We Use Your Data

16phlove processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 16phlove account, including verifying your identity and age, processing your registration, and managing your account settings;
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver all features of the 16phlove Platform;
• KYC & Fraud Prevention: To verify your identity in compliance with anti-money laundering (AML) regulations, detect and prevent fraud, and investigate suspicious account activity;
• Payment Processing: To process financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, AML regulations, and any requirements of regulatory authorities;
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-imposed limits, and administer self-exclusion requests;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing & Promotions: To send you information about promotions, bonuses, and new features where you have consented to receive such communications. You may opt out at any time;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the Platform;
• Legal Claims: To establish, exercise, or defend legal claims in connection with your use of the Platform.

16phlove will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012, 16phlove processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions), including providing gaming services, processing payments, and managing your account;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, age verification requirements, and tax reporting obligations;
• Legitimate Interests: Processing is necessary for our legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and freedoms;
• Consent: For marketing communications and certain non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Cookies & Tracking Technologies

16phlove uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage, and deliver relevant content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without affecting Platform functionality;
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display options to provide a personalized experience;
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform to help us improve performance and user experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed information on the specific cookies used by 16phlove, please refer to our Cookie Notice, which is accessible from the Platform footer.

6 Sharing Your Data

16phlove does not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash (GXI), PayMaya (Voyager Innovations), BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals;
• KYC & Identity Verification Providers: Third-party identity verification services used to conduct KYC checks and age verification in compliance with regulatory requirements;
• Game Providers: Software providers such as Pragmatic Play and PG Soft may receive anonymized session data necessary to deliver their games on the 16phlove Platform;
• Regulatory Authorities: Philippine government agencies, including the National Privacy Commission (NPC) and relevant law enforcement bodies, where disclosure is required by law or court order;
• Anti-Money Laundering Council (AMLC): Transaction data and account information may be reported to the AMLC where required under the Anti-Money Laundering Act of 2001 and its amendments;
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements;
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal compliance, dispute resolution, or financial reporting.

All third-party service providers who process personal data on behalf of 16phlove are bound by contractual data processing agreements that require them to implement appropriate technical and organizational security measures and to process data only in accordance with our documented instructions.

7 Data Retention

16phlove retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account & Registration Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements;
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations;
• Gameplay Logs: Retained for three (3) years from the date of each session, or longer where required for dispute resolution or regulatory purposes;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Consent Records: Retained for the duration of your consent and for one (1) year following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.

8 Security Measures

16phlove implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the 16phlove Platform is encrypted using industry-standard Transport Layer Security (TLS) protocols;
• Data Encryption at Rest: Sensitive personal data stored on our servers, including financial account details and identity documents, is encrypted at rest using AES-256 encryption;
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis, enforced through role-based access controls and multi-factor authentication;
• Intrusion Detection & Monitoring: Our systems are continuously monitored for suspicious activity, unauthorized access attempts, and potential security incidents;
• Regular Security Audits: 16phlove conducts periodic security assessments, penetration testing, and vulnerability scans to identify and remediate potential weaknesses;
• Staff Training: All 16phlove personnel who handle personal data receive regular training on data protection obligations and security best practices.

While 16phlove takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 16phlove will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

9 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 16phlove:

• Right to Be Informed: The right to be notified of how your personal data is collected, used, and processed, as set out in this Policy;
• Right of Access: The right to request a copy of the personal data we hold about you and information about how it is processed;
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you;
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to all verified requests within fifteen (15) business days of receipt. We may require you to verify your identity before processing your request.

Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML compliance or regulatory reporting purposes.

10 Children's Privacy

The 16phlove Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. All deposits made by underage users will be returned, and any winnings will be forfeited.

If you are a parent or guardian and believe that your child has registered an account on the 16phlove Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

16phlove supports the use of parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. We encourage parents and guardians to make use of these tools to protect young people in their care.

11 Changes to This Policy

16phlove reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is indicated at the top of this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the Platform following the posting of an updated Policy constitutes your acceptance of the revised terms.

If you have any concerns about changes to this Policy, you may contact our Data Protection Officer at [email protected] before the changes take effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 16phlove handles your personal data, please contact our Data Protection Officer through the following channels:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the 16phlove Platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 3 business days and resolve them within 15 business days

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.

This Privacy Policy was last reviewed and updated in January 2026. © 2026 16phlove Casino. All rights reserved.